OCI Card Services
Surrender of Passport
Passport Service
Tourist Visas Services
Effective Date: 24 September 2026
Website: https://docuvisa24.com/
Email: support@docuvisa24.com
Phone / WhatsApp: +91 92160 45550
Welcome to Docuvisa24. These Terms & Conditions govern your access to and use of the Docuvisa24 website and the documentation, consultation, application assistance and related services offered through the website.
By accessing our website, submitting an enquiry, placing a service request, or making a payment for our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
Docuvisa24 provides documentation assistance and related support for services including, but not limited to:
OCI Card applications and related services
Indian passport services
Surrender Certificate / Indian passport surrender assistance
Indian visa and e-Visa assistance
Visa extension and conversion assistance
Apostille and document-related services
Police Clearance Certificate assistance
PAN Card and NRI-related services
Power of Attorney and consular documentation assistance
Emergency Certificate assistance
U.S. passport-related assistance
Other documentation and consular assistance services listed on our website
The availability of a particular service may depend on the applicant’s eligibility, location, government requirements and applicable rules.
Docuvisa24 is a private documentation assistance and consultancy service.
We assist customers with activities such as:
Understanding documentation requirements
Preparing and reviewing application information
Organising supporting documents
Completing or reviewing application forms
Providing application-related guidance
Appointment and submission guidance
Application tracking and follow-up assistance, where applicable
Providing updates regarding the application process
General customer support throughout the service
Docuvisa24 is not a government department, embassy, consulate, immigration authority, passport authority or visa-issuing authority unless expressly stated otherwise.
Government departments, embassies, consulates and other competent authorities remain solely responsible for the approval, rejection, issuance and processing of official documents and applications.
Payment for Docuvisa24’s services does not guarantee the approval, issuance or grant of any:
OCI Card
Visa
Passport
Surrender Certificate
Police Clearance Certificate
Apostille
PAN Card
Emergency Certificate
Immigration approval
Government document or permission
Final decisions are made by the relevant government department, embassy, consulate, immigration authority or other competent authority.
Docuvisa24 cannot control government processing times, appointment availability, additional document requests, verification procedures, policy changes or decisions made by authorities.
Customers are responsible for providing complete, accurate and genuine information and documents.
You agree that:
All information provided to Docuvisa24 is accurate and complete.
Documents supplied by you are genuine and legally obtained.
You will promptly provide any additional information or documents requested.
You will review application information before final submission where required.
You will notify us if any information changes during the application process.
You will comply with applicable government and authority requirements.
You will not provide false, misleading, forged or fraudulent information.
Docuvisa24 shall not be responsible for delays, rejection or additional costs resulting from incorrect, incomplete, outdated or misleading information supplied by the customer.
Service fees will be communicated to the customer before payment wherever applicable.
Government fees, embassy/consulate fees, courier charges, appointment fees, third-party charges, translation charges, notarisation charges and other external charges may be separate from Docuvisa24’s professional/service fees unless expressly stated otherwise.
Payments made through the website may be processed using third-party payment service providers such as Razorpay.
By making a payment, you confirm that you are authorised to use the selected payment method.
Processing times mentioned on the website or communicated by our team are estimates unless specifically stated otherwise.
Actual processing times may depend on:
Government processing times
Embassy or consulate workload
Appointment availability
Document verification
Background checks
Courier services
Additional document requests
Public holidays
Changes in government procedures or regulations
Other circumstances outside Docuvisa24’s control
Payment does not guarantee completion by a particular date unless a specific written commitment has been provided.
Certain services may require interaction with government departments, embassies, consulates, VFS or other authorised service centres, courier companies, notaries, translators or other third parties.
Docuvisa24 is not responsible for delays, errors, decisions or service interruptions caused by such third parties.
Where customers provide passports, identity documents, photographs, certificates or other documents, Docuvisa24 will use them only for purposes reasonably connected with providing the requested service, subject to our Privacy Policy.
Customers should provide documents through the communication channels or methods specified by Docuvisa24.
Cancellation and refund requests are governed by our separate Refund & Cancellation Policy.
Customers should review that policy before making payment.
The content, text, graphics, logos, design, photographs, branding, documents, templates and other material appearing on the Docuvisa24 website are protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute or commercially exploit website content without prior written permission, except where permitted by law.
You agree not to use the website or our services:
For any unlawful purpose
To submit fraudulent or forged documents
To impersonate another person
To provide false information
To interfere with the website