Grievance Redressal Policy

Effective Date: 24 September 2026

Docuvisa24 is committed to addressing customer concerns in a transparent and timely manner.

1. Purpose

This policy provides customers with a clear channel for raising complaints or concerns relating to:

• Services purchased
• Payments
• Refunds
• Service delays
• Communication
• Privacy concerns
• Website issues
• Documentation assistance
• Other customer-service matters

2. Grievance Contact

Grievance / Customer Support Team: Docuvisa24
Email: support@docuvisa24.com
Phone / WhatsApp: +91 92160 45550

Important: If Docuvisa24 has formally appointed a specific individual as its Grievance Officer, replace “Docuvisa24” above with that person’s full legal name and designation before publishing.

3. How to Submit a Complaint

Customers may submit a complaint by email or phone.

Please include:

• Full name
• Contact details
• Service purchased
• Payment/order reference, if applicable
• Description of the issue
• Supporting documents or screenshots, where relevant

4. Complaint Handling

We will review complaints and may contact the customer for additional information where required.

We aim to acknowledge customer complaints within 48 hours and work toward resolving them as promptly as reasonably possible.

The resolution timeline may depend on the nature and complexity of the complaint and whether information from third parties or government authorities is required.

5. Refund and Payment Complaints

Payment and refund complaints will be handled in accordance with the Refund & Cancellation Policy.

Where a payment gateway or bank is involved, additional processing time may be required.

6. Privacy Complaints

Privacy and personal-data concerns may be submitted to:

Email: support@docuvisa24.com
Phone: +91 92160 45550

7. Escalation

If a customer is not satisfied with the response received, they may request escalation by replying to the complaint communication or contacting us at the details above.

8. Good-Faith Complaints

Customers are requested to provide accurate information and supporting evidence when submitting a complaint so that the matter can be reviewed fairly and efficiently.