OCI Card Services
Surrender of Passport
Passport Service
Tourist Visas Services
Effective Date: 24 September 2026
At Docuvisa24, we aim to provide transparent documentation assistance and consultancy services. This policy explains when customers may request cancellation or a refund.
If a customer requests cancellation before Docuvisa24 has started substantial work on the requested service, the customer may contact us to request cancellation.
Where eligible, the refund will be processed after deducting any non-refundable third-party charges or expenses already incurred on behalf of the customer.
Once Docuvisa24 has started work on an application or service—including consultation, document review, form preparation, application preparation, verification, appointment coordination or other substantive work—the service fee may become non-refundable to the extent that the service has already been performed.
Any eligible refund will be assessed based on the work completed and third-party expenses already incurred.
Government fees, embassy/consulate fees, visa fees, appointment fees, courier charges, notarisation charges, translation charges and other third-party charges may be non-refundable once paid or submitted.
Where a third-party authority does not refund a fee, Docuvisa24 cannot refund that amount.
A government, embassy, consulate or other competent authority may approve or reject an application.
Application rejection by an authority does not automatically entitle the customer to a refund of Docuvisa24 service fees, particularly where the agreed documentation or assistance service has already been performed.
Where a service specifically includes a refund condition, that condition will be communicated to the customer before purchase.
If Docuvisa24 is unable to commence or provide a paid service due to circumstances attributable to Docuvisa24, the customer may contact us for an appropriate refund assessment.
Any refund will be considered after accounting for services already provided and non-refundable third-party expenses, where applicable.
No refund will normally be due for losses, delays or additional work resulting from:
Incorrect information
Incomplete documents
False information
Expired documents
Failure to provide requested documents
Failure to respond to our communications
Customer’s failure to attend an appointment
Customer’s failure to meet authority requirements
If a customer has accidentally made a duplicate payment for the same service, the customer should contact us promptly.
After verification, an eligible duplicate payment may be refunded to the original payment method, subject to applicable payment-processing rules.
To request a cancellation or refund, contact:
Email: support@docuvisa24.com
Phone / WhatsApp: +91 92160 45550
Please provide:
Customer name
Registered email/phone number
Service purchased
Payment/order reference
Date of payment
Reason for the refund request
Once a refund is approved, Docuvisa24 will initiate the refund through the applicable payment channel.
Refund processing generally takes 5–7 business days after approval, although the actual time taken for the credit to appear may depend on the customer’s bank, card issuer or payment service provider.
Where possible, refunds will be made to the original payment method used for the transaction.
Docuvisa24 will not ordinarily make refunds to an unrelated third-party payment account.
For cancellation or refund requests:
Docuvisa24
Email: support@docuvisa24.com
Phone / WhatsApp: +91 92160 45550