OCI Card Services
Surrender of Passport
Passport Service
Tourist Visas Services
Effective Date: 24 September 2026
Website: https://docuvisa24.com/
Email: support@docuvisa24.com
Phone / WhatsApp: +91 92160 45550
Docuvisa24 respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we may collect, how we use it, how we protect it and the circumstances in which it may be shared when you use our website or services.
Docuvisa24 provides documentation assistance and consultancy services for OCI, passport, visa, consular and related documentation requirements.
Depending on the service requested, we may collect information including:
Full name
Date of birth
Gender, where required
Nationality
Contact number
Email address
Residential and mailing address
Country of residence
Depending on the service:
Passport details
Passport copies
OCI details
Visa details
Citizenship information
Previous passport information
Government application information
PAN details
Address history
Travel-related information
Supporting certificates and documents
Photographs
Information required for application forms
We collect only information reasonably required for the service being requested.
Payments made through our website may be processed by third-party payment service providers.
Docuvisa24 does not intend to store customers’ complete card numbers, CVV numbers, UPI PINs, passwords or other payment authentication credentials on its own systems.
Payment information may be processed directly by the applicable payment gateway in accordance with its own privacy and security practices.
We may use your information to:
Respond to enquiries
Provide consultation and documentation assistance
Prepare or review applications
Verify information and documents
Communicate application requirements
Process service requests
Provide application status updates
Coordinate appointments or submissions
Communicate regarding payments
Process refunds where applicable
Provide customer support
Prevent fraud and misuse
Maintain internal records
Improve our services and website
Comply with applicable legal and regulatory requirements
Where necessary to provide the requested service, information may be shared with relevant:
Government authorities
Embassies and consulates
Visa application centres
Passport authorities
Immigration authorities
Courier/service providers
Notaries
Translators
Professional service providers
Payment processors
Technology/service providers
Information will be shared only where reasonably necessary for providing the requested service, complying with legal requirements, processing payments or protecting our legitimate interests.
By submitting information to Docuvisa24 and requesting our services, you consent to the collection and processing of your information for the purposes described in this Privacy Policy.
Where additional consent is legally required, we will seek such consent as applicable.
We may contact you through:
Telephone
SMS
Website communication channels
Communications may relate to your enquiry, service request, documents, payments, application status or other service-related matters.
Our website may use cookies and similar technologies to:
Keep the website functioning properly
Understand website usage
Improve user experience
Analyse website traffic
Support security
Remember user preferences
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary to:
Provide the requested service
Maintain business and transaction records
Meet legal or regulatory obligations
Resolve disputes
Prevent fraud
Enforce our agreements
When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal and record-retention requirements.
Our website may contain links to government websites, embassy websites, payment gateways and other third-party websites.
Docuvisa24 is not responsible for the privacy practices or content of third-party websites.
Customers should review the privacy policies of those websites before providing information.
Our services are primarily intended for adults. Where an application involves a minor, information may be collected from or provided by the parent or legal guardian as required for the relevant service.
Subject to applicable law, you may contact us to:
Request information about personal data held by us
Request correction of inaccurate information
Request deletion where legally permissible
Raise concerns regarding the use of your information
Withdraw consent where applicable
Certain information may need to be retained where required by law or necessary to complete or document a service.
If you believe your personal information has been compromised or you identify a security concern relating to our website or services, please contact us immediately.
Email: support@docuvisa24.com
Phone: +91 92160 45550
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
The updated policy will be published on this page with the revised effective date.
For privacy-related questions or requests:
Docuvisa24
Email: support@docuvisa24.com
Phone / WhatsApp: +91 92160 45550
Website: https://docuvisa24.com/